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This module equips learners with the knowledge and skills required to successfully provide effective customer experience and customer relations within the field of facilities management. Learners will therefore be exposed to the importance of creating and maintaining enhanced customer relationships, and why such relationships can enhance the overall performance and success of the organisation
Students should be at least 18 years+ and in possession of a minimum MQF Level 5 Undergraduate Diploma in Facilities Management
Be in possession of one of the following:
This course is targeted at:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
At the end of the module/unit the learner will have acquired the following skills:
This module shall be assessed through the use of an assignment whereby learners are asked to answer a question, not exceeding 1500 – 2000 words (100%). Learners must obtain a minimum of 50% of the total mark in order to successfully pass from the module. In the case that learners do not pass on the first try, learners can re-sit the assessment. In the case of recurring failure, learners shall be asked to re-do the module.