Customer Relations in Facilities Management

Customer Relations in Facilities Management (6 ECTS)

MQF Level 5

Date – TBC
Duration – 30 hours
Accredited – Yes
Price – Price (Local/EU) – Euro 500 / (Non-EU) – Euro 600

Module Description

This module equips learners with the knowledge and skills required to successfully provide effective customer experience and customer relations within the field of facilities management. Learners will therefore be exposed to the importance of creating and maintaining enhanced customer relationships, and why such relationships can enhance the overall performance and success of the organisation


Entry Requirements

Students should be at least 18 years+ and in possession of a minimum MQF Level 5 Undergraduate Diploma in Facilities Management


Be in possession of one of the following:

  • (a) Grade 5 in English (Matsec Certificate)
  • IELTs 6.0
  • Or an equivalent qualification.



This course is targeted at:

  • individuals aspiring to work as a facility and operation managers 
  • individuals who wish to advance their education and gain in depth knowledge and skills related to facilities management.
  • individuals already working in the field related to facilities management and would like to obtain qualification in this sector.


Learning Outcomes

At the end of the module/unit the learner will have acquired the responsibility and autonomy to:

  • Monitor the resources, response rates and respect given to customers to ensure effective customer service
  • Ensure effective time management and problem-solving techniques 
  • Manage customer expectations in an effective manner to ensure enahanced customer service 

At the end of the module/unit the learner will have acquired the following skills: 

  • Practice effective time and resource management to ensure the best resources are used in a timely manner to ensure customer satisfaction
  • Use effective analytical tools to analyse the resources, response and respect being provided to the customer or for the customer experience to ensure customer satisfaction
  • Identify areas for improvement within processes of FM to enhance customer satisfaction and experience 




This module shall be assessed through the use of an assignment whereby learners are asked to answer a question, not exceeding 1500 – 2000 words (100%). Learners must obtain a minimum of 50% of the total mark in order to successfully pass from the module. In the case that learners do not pass on the first try, learners can re-sit the assessment. In the case of recurring failure, learners shall be asked to re-do the module. 



Intake dates


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