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This module intends to provide a general management perspective of the role of operations in organisations operating within both manufacturing and service industries. Participants will be exposed to the concepts and techniques involved in designing and managing operations to build the competitive advantage of the organisation and deliver customer satisfaction.
Students should be at least 18 years+ and in possession of a minimum MQF Level 4 Qualification in Facilities Management or related
Level 4 – Diploma in Facilities Management
Be in possession of one of the following:
(a) Grade 5 in English (Matsec Certificate)
(b) IELTs 6.0
(c) Or an equivalent qualification.
This course is targeted at:
At the end of the module/unit the learner will have acquired the responsibility and autonomy to:
At the end of the module/unit the learner will have acquired the following skills:
This module shall be taught through a highly interactive class, where all participants will be encouraged to engage and participate, share and gain from each other’s knowledge and experience.
Exam, Case Study & Group Presentation